Coaching & Feedback

25 minutes

Lesson Content

Techniques for coaching team members to improve performance. Learn the SBI (Situation-Behavior-Impact) feedback model, how to have difficult conversations, and how to recognize and reward good performance.

Slide Outline

Slide 1: Coaching vs Managing
Slide 2: SBI Feedback Model
Slide 3: Giving Constructive Feedback
Slide 4: Difficult Conversations
Slide 5: Recognition & Rewards
Slide 6: Developing Team Skills

Leadership Skills Assessment

Passing score: 75%

1. What information should be included in a shift handover?

Production status, quality issues, equipment status, and pending tasks

Only production numbers

Personal information about team members

Only issues that occurred during the shift

2. What does SBI stand for in the feedback model?

Situation, Behavior, Impact

Standard, Baseline, Improvement

Safety, Behavior, Inspection

Schedule, Budget, Implementation

3. What is the most effective way to motivate a production team?

Recognize good work and provide clear goals with regular feedback

Threaten disciplinary action for poor performance

Ignore problems and hope they resolve themselves

Only communicate when there are issues

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Module Lessons

1. Role of a Production Lead

2. Effective Communication on the Floor

3. Shift Handover Best Practices

4. Coaching & Feedback

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